Cookie Policy

Last updated: 15-Sep-2022 (Version 2.0)

This cookie policy describes how Higlobe (“Higlobe”) uses “cookies” and other similar technologies, in connection with our Site and Services. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.

1. What is a Cookie?

Cookies are small text files that are stored in a computer’s browser directory. They help site providers with things like understanding how people use a site, remembering a User’s login details, and storing site preferences.

2. Does Higlobe use Cookies?

Yes. We use cookies in accordance with our Privacy Policy to:

ensure that our Services function properly,
detect and prevent fraud,
understand how visitors use and engage with our Site, and
analyze and improve Services.

3. Who sets cookies when I use Higlobe’s Site?

There are two main types of cookies that can be set:

First party cookies: these cookies are placed and read by Higlobe directly when you use our Services,
Third party cookies: these cookies are not set by Higlobe, but by other companies, like Google or Facebook, for site analytics purposes.

4. How Higlobe Uses Cookies

Cookies play an important role in helping us provide effective and safe Services. Below is a description of the commonly used cookie types and the purposes that apply to them.

Necessary Cookies

Some cookies are essential to the operation of our Site and Services and make it usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:

Authentication. To remember your login state so you don’t have to log in as you navigate through our Site and dashboard.
Fraud Prevention and Detection. Cookies and similar technologies that we deploy through our Site help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, in order to process payments transactions for our Users, it is necessary for Higlobe to collect information about the transaction and the Customer. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent transactions. Customers should check our Users’ sites for more information about the use of Higlobe cookies for fraud detection.
Security. To protect user data from unauthorized access.
Functionality. To keep our Site and Services working correctly, like showing you the right information for your selected location.

Preference Cookies

Preference cookies are used by Higlobe to remember your preferences and to recognize you when you return to our Services.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our Services. We use those cookies in a number of different ways, including:

Site Features and Services. To remember how you prefer to use our Services so that you don’t have to reconfigure your settings each time you log into your account.
To Analyze and Improve Our Services. To make our Site and Services work better for You. Cookies help us understand how people reach our Site and our Users’ sites. They give us insights into improvements or enhancements we need to make to our Site and Services.
Pixel tags (also known as web beacons and clear GIFs). May be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
Third Party Analytics. Through Google Analytics in order to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other sites, apps and online resources. You can learn about Google’s practices on the Google website. See further details below on how to manage these cookies.

5. Can I opt-out?

Yes, with the exception of those cookies that are necessary to provide you with our Services. Your web browser may allow you to manage your cookie preferences, including to delete and disable Higlobe cookies. You can take a look at the help section of your web browser or follow the links below to understand your options. If you choose to disable cookies, some features of our Site or Services may not operate as intended.

Appendix A – Cookie Table

Internal Cookies and Technologies: The following are first-party cookies used on Higlobe.com

Name	Purpose	Retention
CookieConsent	Track user consent	6 months

Third-party Cookies: The following are third-party cookies used on Higlobe.com

Name	Company	Category	Duration	Int/Ext	Purpose
_ga	Google	Analytics	Session	Ext	Used to distinguish unique users by assigning a randomly generated number as a client identifier. In link with Google Universal Analytics
_hjSessionUser_*	Hotjar	Analytics	1 year	Ext	Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID.
_hjid	Hotjar	Analytics	1 year	Ext	Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID.
_hjUserAttributesHash	Hotjar	Analytics	Session	Ext	User Attributes sent through the Hotjar Identify API are cached for the duration of the session. Enables Hotjar to know when an attribute has changed and needs to be updated.
_hjViewportId	Hotjar	Analytics	Session	Ext	Stores user viewport details such as size and dimensions.
_hjCachedUserAttributes	Hotjar	Analytics	Session	Ext	Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool. Cookie used regardless of whether a Feedback tool is present.
_hjFirstSeen	Hotjar	Analytics	Session	Ext	Identifies a new user’s first session. Used by Recording filters to identify new user sessions.
_hjSession_*	Hotjar	Analytics	30 mins	Ext	Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.
_hjSessionTooLarge	Hotjar	Analytics	30 mins	Ext	Causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the WebSocket server if the session size exceeds the limit.
_hjSessionResumed	Hotjar	Analytics	Session	Ext	Set when a session/recording is reconnected to Hotjar servers after a break in connection.
_hjAbsoluteSessionInProgress	Hotjar	Analytics	30 mins	Ext	Used to detect the first pageview session of a user.
_hjTLDTest	Hotjar	Analytics	Session	Ext	Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
_hjLocalStorageTest	Hotjar	Analytics	100ms	Ext	Checks if the Hotjar Tracking Code can use local storage. If it can, a value of 1 is set. Data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
_hjIncludedInSessionSample	Hotjar	Analytics	30 mins	Ext	Set to determine if a user is included in the data sampling defined by your site's daily session limit.
_hjRecordingLastActivity	Hotjar	Analytics	Session	Ext	Updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).
_hjRecordingEnabled	Hotjar	Analytics	Session	Ext	Read when the Recording module is initialized to see if the user is already in a recording in a particular session.
_hjClosedSurveyInvites	Hotjar	Analytics	365 days	Ext	Ensures the same invite does not reappear if it has already been shown.
_hjMinimizedPolls	Hotjar	Analytics	365 days	Ext	Ensures that the Survey stays minimized when the user navigates through your site.
_hjShownFeedbackMessage	Hotjar	Analytics	365 days	Ext	Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show.
_hjDonePolls	Hotjar	Analytics	365 days	Ext	Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in.
_hjSessionRejected	Hotjar	Analytics	Session	Ext	Used to ensure performance of Hotjar
_hjIncludedInPageviewSample	Hotjar	Analytics	30 mins	Ext	Hotjar Cookie that is used to inform whether a visitor of the Site is included in the data sampling defined by the Site’s daily session limit
amp_*	Amplitude	Analytics	400 days	Ext	Used to track: A randomly generated device id The current session id The current user id if a user id is set The last event time A few sequence ids in order to sequence events and identifies correctly
_fbp	Facebook	Marketing	3 Months	Ext	Used by facebook to store and track visits across websites
usida	Facebook	Marketing	Session	Ext	Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users
datr	Facebook	Marketing	2 years	Ext	Used by facebook for fraud prevention
wd	Facebook	Marketing	7 days	Ext	Stores the user screen resolution
gatsby-gdpr-hotjar	Higlobe	Necessary	400 days	Int	Used to track the cookie preference for hotjar
gatsby-i18next-language	Higlobe	Necessary	localstorage	Int	Used to track language preferences
amplitude_unsent	Amplitude	Analytics	localstorage	Ext	Used to track unset amplitude events
mprtcl-prodv4-*	mParticle	Analytics	localstorage	Ext	Used by mParticle to identify tracker
mprtcl-v4-*	mParticle	Necessary	localstorage	Ext	Used to track identity and cookie preferences
amplitude_unsent_identify-*	Amplitude	Analytics	localstorage	Ext	Used to by Amplitude to store unsent tracking events
__zlcmid	Zendesk	Necessary	365 days	Ext	stores visitor's ID for widget's authentication
language	Higlobe	Necessary	localstorage	Int	Used to store language preferences
email	Higlobe	Necessary	localstorage	Int	Used to store email for onboarding
CognitoIdentityServiceProvider.*.clockDrift	Amazon Cognito	Necessary	localstorage	Ext	Used for user authentication, authorization & session mgmt
CognitoIdentityServiceProvider.*.refreshToken	Amazon Cognito	Necessary	localstorage	Ext	Used for user authentication, authorization & session mgmt
CognitoIdentityServiceProvider.*.accessToken	Amazon Cognito	Necessary	localstorage	Ext	Used for user authentication, authorization & session mgmt
CognitoIdentityServiceProvider.*.userData	Amazon Cognito	Necessary	localstorage	Ext	Used for user authentication, authorization & session mgmt
CognitoIdentityServiceProvider.*.LastAuthUser	Amazon Cognito	Necessary	localstorage	Ext	Used for user authentication, authorization & session mgmt
CognitoIdentityServiceProvider.*.idToken	Amazon Cognito	Necessary	localstorage	Ext	Used for user authentication, authorization & session mgmt
_dd_s	Datadog	Analytics	20 minutes	Ext	This is an analytical cookie from Datadog that is used to store data related to the performance of the website
consentAnalytics	Higlobe	Analytics	400 days	Int	Used to track the consent state of analytics of application